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Archive for May, 2010

I’d like to apologise to our regular Into the Mountain readers as you will have noticed that our blog posts have been a bit random over the past few weeks.

This does not signify a lack of interest or desire to write about what we understand or come to know in the entrepreneurial business space, but does indicate that David and Fiona have been up to our own ventures again.

In between consulting David and I have been putting our efforts towards a couple of new businesses we’re launching. Read More→

There are a great many resources online helping you to make money on the internet. What they don’t always help you with is taking money on the internet. This post is an overview of some of the ways you can charge customers money via their credit card on your web site.

I can remember clearly the first time I implemented a credit card payment system online. It was 2000 (lord, 10 years ago) for our internet business Arts Hub. Back then PayPal was in its infancy. No banks in Australia offered a customer facing online credit card system. After a little research I came across a Melbourne-based company called eFirst who had built an interface to the Camtech payment gateway, which these days is called payments.com.au (I still have several clients who use them). To implement a Camtech solution required a fair amount of technical expertise, and I seem to remember, may not even have been available to tiny little businesses like us. The eFirst system required installation of software on our web server, althbough that later changed to become an XML-based system, making life an awful lot easier. But I’ll spare you the geek stuff, this article is intended as a primer for web site businesses, not programmers. Read More→

When a company’s brand and its behaviour are vastly different you could say that there’s a gap. Michel Hogan, founder of Brandology spoke with Fiona Boyd about ‘the gap’ in the vidpost Don’t let your brand fall into the gap. This post is the transcript of that interview. Read More→

Michel Hogan brand advocate and principal of  Brandology has noticed and spoken about this with me in our video interviews, a trend she’s worried about that has been on the rise in the past few years.

It’s a rather creeping, annoying trend which on first appearances should lead to better overall customer service for all of us, but which Michel guesses may be at the heart of why service levels appear to be declining. The trend I’m skirting around, a bit loathe to mention is the rise of the customerzilla. Read More→

May
17

Brands need bite, give your brand some teeth vidpost

Posted by: Fiona Boyd | Comments Comments Off

Too often a company’s brand isn’t exactly as strong and compelling as everyone involved with it would like it to be. Michel Hogan consults with companies on their brands and says that for many, they really need to give their brand some teeth. Michel founded a brand advocate company called Brandology to help businesses give their brands teeth and she talks here to Fiona Boyd, co-founder of Arts Hub and co-author of Niche Content Millionaire.

Michel Hogan has a weekly blog that is published on Smart Company, called Brand Matters and also blogs at Brand Alignment.

Comments Comments Off

Entrepreneurs by design or sometimes by default, often end up in business with family members. Phil Grant, Managing Partner at boutique accounting advisory firm, Nexia ASR explains to Fiona Boyd, what areas need to be looked at carefully in your business when several family members are a part of it. This post is a transcript of video interview The financial life of the family business. Read More→

It never ceases to amaze me that when the going gets tough, many people seem to want to make things more complex. Things look difficult, so hey, let’s make them even more so. Read More→

Nexia ASR offers a service that most entrepreneurs we know would drool over. It’s something that you can treat yourself to when your business has reached a certain size and your financial affairs require more administration than you’d like to give them. Phil Grant, Managing Partner of Nexia ASR talks to Fiona Boyd about why the Family Office is set to make a world of difference in the lives of many of their company’s clients.

For more information on Nexia ASR and the Family Office, click here.

Phil Grant, Managing Partner of Nexia ASR joins Fiona Boyd regularly to talk about all kinds of money matters relating to the entrepreneur.

Government grants are funding that typically a start-up would look into, but Ross Turetsky from Grant Solutions says that those who successfully get grants are usually medium-sized businesses with plenty of track record under their belts. Ross explains to Fiona Boyd, co-author of Niche Content Millionaire that there are many businesses who could be applying for grants but just don’t know how to go about it, or are too time-pressed to apply. This post is a transcript of the original video interview Why bother with government grants? Read More→

Starting an online business can be a long process with a steep learning curve, especially if you don’t have a technology background. A client of David Eedle and Fiona Boyd’s consulting company has spent three years of time, energy, love and money on his idea for an online pet community. Called mypet247.com it’s about to launch and Fiona thought it would be great to talk to an entrepreneur just as the business end of their venture was about to get underway. She talks to David Broughton about mypet247.com and how he hopes his new online social network for pets will be received.

David Broughton expects to push the button and take the mypet247.com site live in the first two weeks of May 2010. You can keep an eye out for it at www.mypet247.com – or talk with David and his team on Twitter and Facebook.

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